Wednesday, February 29, 2012

Principles Of Airconditioning and Refrigeration

Airconditioning And Refrigeration

ICND1-IP ADDRESSING

CCNA Tutorial

How to get Free WiFi access anywhere, anytime



Easy WIFI Radar
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Setup a WiFi network

How to set up a wired network

Simple Networking - Connecting 2 Computers with Ethernet Cable

How to transfer files from PC to PC for free

Computer Network Training Courses

How To Remove Virus Without Using Antivirus Program

CompTIA A+ Complete Deluxe Study Guide: Exams 220-701 (Essentials) and 220

HP Pavillion DV6000 Blank Screen Repair

HP Pavillion dv6 complete disassembly and reassembly. 2011 Laptop

How to replace your damaged notebook or laptop lcd screen.

MS DOS

Monday, February 27, 2012

Desktop Computer Memory Types and How to Identify Them

 In this page we are going to discuss the different desktop computer memory types that someone can find available in today’s computer market. We will also see how these types of RAM are categorized and how they can be  identified. Also a little history about the generations of the different computer modules.

Computer memory evolved as technology progressed and continues to evolve introducing every now and then new types of computer memory. The dominant types of RAM right now are the DDR2 and DDR3 SDRAM. New models that offer higher and higher performance become available every month pushing the existing technology to its limits. Progress is so fast that your new computer will be considered “old” after six months. But let’s start from the beginning.
Computer MEmory Types
Take a look at the market today under the desktop computer memory products . You can find and buy the following types of RAM:
  • SDRAM – 168 pin
  • DDR SDRAM – 184 pin
  • DDR2 SDRAM – 240 pin
  • DDR3 SDRAM – 240 pin

History of Computer Memory Types

These are all generations of the Synchronous Dynamic Random Access Memory (SDRAM). Older SIMMs (Single In-line Memory Modules) or DIMMs (Dual in-line Memory Modules) 100-pin, may also be found for sale but they have a low  performance/price ratio as they are considered obsolete and very difficult to find. SIMMs or DIMMs are just another name for the computer memory modules. A memory module can be found as DIMM module or just DIMM. All these names are for the same thing.
The SDRAM is the dominant RAM type that is used up to now since 1993. This type of dynamic random access memory is used in all desktop computers. The desktop computer memory types that we are talking about are in fact variations of the SDRAM memory.
Every new variation of SDRAM offered greater performance by actually supporting a higher range of clock speeds. But there are also downsides to the higher clock speed and this is the increase of the CAS latency.  CAS latency is a performance factor of the memory module. The lower the CAS latency the faster the memory is. The below table summarizes all this information.
SRAM Memory Types
As you see, the DDR technology doubles the bandwidth of the DIMM clock frequency. This is the effective bandwidth. Each RAM type supports a specific clock frequency range. The above values show the speed in MHz that computer memory modules support. DIMMs at a higher clock speeds, in every SDRAM generation, presented in the market at a later time.
Also the typical voltages are not standard for all the memory modules. For example some DDR2 modules need a voltage of 2.1 or 2.2 in order to work at their advertised frequency.

How to Identify Computer Memory Modules From their Description

An easy way to identify all the above computer memory types is from their name description. Every memory module in its name description has a code that looks like DDRy-xxxxor PCy-xxxx. What does these codes means?
DDRy-xxxx : y=nothing in case of DDR, y=2 in case of DDR2 and y=3 in case of DDR3. Xxxx= Effective Bandwidth of the memory module.
Example: DDR2-1066 means a DDR2 memory type with an advertised bandwidth of 1066 MHz.
PCy-xxxx: y is the same with the previous code.  Xxxx= 8x(Effective Bandwidth).
Example: PC-3200 is a DDR memory having an effective bandwidth of 3200/8 = 400 MHz.
This is the general rule about the PCy-xxx code but it is not always followed by manufacturers. You may find it slightly increased in some computer memory types.
So now when you shop for desktop computer memory you will be able to identify and understand all these mysterious codes in product descriptions. Besides you can save time because you don’t have to enter the product details in order to check the bandwidth of the memory modules.

How Much RAM Can My OS Handle?


What is the maximum amount of RAM the Windows operating system can handle?

That depends on two factors: the amount of memory your computer hardware can handle, and the amount of memory your Microsoft® Windows® operating system (OS) can handle.

First, your computer hardware (motherboard) is designed to hold a maximum amount of RAM. When you look up your computer in the Crucial Memory Advisor™ tool or scan your system with the Crucial System Scanner, you will see the system maximum listed on the page that shows the compatible upgrades for your system.

Second, the OS maximum is the maximum amount of memory that your particular version of Windows, Linux, or Mac® OS can handle.

When purchasing your memory upgrade, make sure that you do not exceed the lower of the two maximums (OS and computer maximums.) Too much RAM can lower your system's performance or cause other problems. (In most cases, the system maximum is lower than the OS maximum.)

Windows 7 (32 Bit)


Starter: 2GB

All other Versions: 4GB


Windows 7 (64 Bit)


Home Basic: 8GB

Home Premium: 16GB

Professional: 192GB

Enterprise: 192GB

Ultimate: 192GB


Windows Vista (32 bit)


Ultimate: 4 GB

Enterprise: 4 GB

Business: 4 GB

Home Premium: 4 GB

Home Basic: 4 GB

Starter: 1 GB


Windows XP (32 bit)


Professional: 4 GB

Home: 4 GB

Starter Edition: 512 MB


Windows Server 2003 (32 bit)


Datacenter SP2: 128 GB

Enterprise SP2: 64 GB

Standard SP1: 4 GB*

Datacenter R2: 128 GB

Enterprise R2: 64 GB

Standard R2: 4 GB*v
Web Edition: 4 GB*

Small Business Edition: 4 GB*

* Certain Microsoft server operating systems can support over 4GB of memory via Physical Address Extension (PAE). Please refer to Microsoft knowledgebase article located here for more information.

Windows Server 2008 (32 bit)


Datacenter: 64 GB

Enterprise: 64 GB

Standard: 4 GB

Web Server: 4 GB


Windows Vista (64 bit)


Ultimate: 128 GB

Enterprise: 128 GB

Business: 128 GB

Home Premium: 16 GB

Home Basic: 8 GB


Windows XP (64 bit)


Professional: 128 GB

Windows Server 2003 (64 bit)


Datacenter SP2: 2 TB

Enterprise SP2: 2 TB

Standard SP1: 32 GB

Datacenter R2: 1 TB

Enterprise R2: 1 TB

Standard R2: 32 GB

Small Business Edition: 128 GB


Windows Server 2008 (64 bit)


Datacenter: 2 TB

Enterprise: 2 TB

Standard: 32 GB

Web Server: 32 GB


Here are the OS maximums for some older versions of Microsoft Windows:

  • Windows 95: 1GB

  • Windows 98: 1GB

  • Windows 98SE: 1GB

  • Windows ME: 1.5GB

  • Windows NT: 4GB

  • Windows 2000 Professional: 4GB

  • Windows 2000 Server: 4GB

  • Windows 2000 Advanced Server: 8GB with PAE enabled

  • Windows 2000 Datacenter Server: 32GB with PAE enabled


Here are the maximums for some other platforms:

  • OS X (including v. 10.6 "Snow Leopard"): 64GB due to current hardware limitations (the current maximum memory capacity of Apple's highest-end system, the Mac Pro 12-Core)

  • OS 9.x: 1.5GB (no single application can utilize more than 1GB)

  • Red Hat Linux 2.4 kernel: 64GB

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Sunday, February 26, 2012

How to Replace a Laptop CPU

This is how to repair a laptop power connector socket jack pin.

Great care is needed when repairing laptops. You need patience and cannot rush a repair. The first thing you need when repairing laptops are good tools. You need a high power soldering iron for de-soldering and a lower powered iron for soldering. Below is an image of two soldering irons. In this exercise we will learn how to remove a power connector from a laptop an re-solder a new one. For de-soldering a power pin you need a lot of heat , more heat than for soldering the power socket.
Here we are removing a Toshiba power pin. You will need to remove all the screws for the laptop and remove the motherboard. If this is your first laptop you have opened just make sure you keep all the screws in order. So keep all the base screws together. Then keep all the back screws together, then all the screen screws, processor screws, finally the motherboard screws. The more laptops you open the more confident you will become. Repairs to the laptop power socket are usually the first an engineer will attempt. Below is the Toshiba motherboard we have removed.
            

                    This power pin has six pins to de-solder. On Toshiba laptops a lot of heat is needed to remove the pin.
    
Look at the images below in the first image we are removing the power pin. First heat up the pin with the iron. When the solder starts to run place the solder sucker close to the pin and suck it up. repeat this until you remove the pin as in the next image. The new pin is almost ready to be fitted.
                  
       

The old solder needs to be fully removed. An easy way to do this is by placing the iron on one side of the motherboard and using the solder sucker on the other side. Heat up the solder, pin by pin and suck up the old solder . You will need to keep the iron on the board for about 10 seconds. Motherboards are very very strong so do not worry about frying your motherboard. You can see this is very affective from the image below.

The motherboard contacts need to be clean. In the next two images you can see the before and after the solder is removed and the pin holes now are clean and ready for the new pin.


                                                                     
Ok so the new pin is ready to put in place. In the image above the contacts are clean and the board is in excellent condition. Great care is taken by our engineers to look after customers laptops. We treat the motherboard like a fragile Ming vase in other words very carefully !!!.Look at the image below. The pin is now in place pushed firmly into place. Some engineers use super glue to keep it in place while they re-solder it. 
     
Put the Iron on the pin for about 10 seconds then apply the solder to the iron while the iron is touching the pin. The idea is that the solder will flow down the tip of the iron onto the pin. Hold it there for another 5 seconds. A good soldered pin should resemble a mountain shape. To much solder is no good neither is too little. Look at the pin before you de-solder it. It will give you an idea of how much solder is needed.
 
At Laptop Repair UK we use super glue and silicone to ad extra strength. Dow corning is a very good make of silicone. You can buy these small tubes from a D.I.Y store. In our demonstration we used clear silicone.
                                                                           
                                      The laptop power pin is now firmly in place and we can give a warranty on our repair.

                                                   
                          .
                                                      
                                                                                             

PLASMA TV REPAIR TIPS & SERVICE HINTS

Electronics/Computer Info Website

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NL8060BC31-28D, NEC 12.1" Industrial LCD

LTD121C33S, How to install LED backlight

Troubleshooting Tips for a New Motherboard

More than 70% of all computer problems are related to cabling and connections. Ensure all cables are connected and connected firmly. IDE and floppy ribbon cables and power cables can often go loose. Ensure microprocessor, memory modules, and adapters such as video card are inserted correctly and didn't "pop-up" due to vibration.

System has no power at all. Power light does not illuminate, fan inside the power supply does not turn on, and indicator light on keyboard does not turn on.


PROBABLE CAUSE DIAGNOSIS SOLUTION
Power cable is unplugged. Visually inspect power cable. Make sure power cable is securely plugged in.
Defective power cable. Visual inspection, try another cable. Replace cable.
Power supply failure. Power cable and wall socket are OK, but system is still dead. Contact technical support
Faulty wall outlet;circuit breaker or fuse blown. Plug device into socket know to work and test. Use different socket, repair outlet, reset circuit breaker or replace fuse.


System inoperative. Keyboard lights are on, power indicator lights are lit, and hard drive is spinning.

PROBABLE CAUSE DIAGNOSIS SOLUTION
Expansion card is partially dislodged from expansion slot on the motherboard. Turn off computer. Take cover off system unit.
Check all expansion cards to ensure they are securely seated in slots.
Using even pressure on both ends of the expansion card, press down firmly on expansion card.
Defective floppy disk drive or tape drive. Turn system off.
Disconnect the cables from one of the floppy drives. Turn on the system, check to see if the keyboard operates normally. Repeat until you have located defective unit.
Contact Technical Support.
Defective expansion card. Turn computer off.
Remove an expansion card.
Make sure expansion card is secure in expansion socket.


System does not boot from hard disk drive, can be booted from floppy disk drive.
PROBABLE CAUSE DIAGNOSIS SOLUTION
Connector between hard drive and system board unplugged. When attempting to run the FDISK utility described in the HARD DISK section of the manual you get a message, INVALID DRIVE SPECIFICATION. Check cable running form disk to disk controller on the board. Make sure both ends are securely plugged in; check the drive type in the Standard CMOS Setup (in your motherboard manual).
Damaged Hard Disk or Disk Controller. Format hard disk; if unable to do so, the hard disk may be defective. Contact Technical Support.
Hard Disk directory or FAT is scrambled. Run the FDISK program, format the hard drive(See HARD DRIVE section of manual). Copy your backup data back onto hard drive. Backing up the hard drive is extremely important. All Hard Disks are capable of breaking down at any time.


System only boots from Floppy Disk. Hard Disk can be read and applications can be used, but booting from Hard Disk is impossible.
PROBABLE CAUSE DIAGNOSIS SOLUTION
Hard Disk boot program has been destroyed. A number of causes could be behind this. Back up data and applications files.
Reformat the Hard Drive as described in the Hard Drive section of the manual. Re-install applications and data using backup disks.


Error message reading "SECTOR NOT FOUND" or other error messages indication certain data is not allowed to be retrieved.
PROBABLE CAUSE DIAGNOSIS SOLUTION
A number of causes could be behind this. Use a file by file backup instead of an image backup to backup the Hard Disk. Back up any salvageable data. Then do a low level format, partition, and high level format of the hard drive( see Hard Disk section of your manual for instructions). Re-install all saved data when completed.


Disk formatted on IBM PS/2 will not operate with this system.
PROBABLE CAUSE DIAGNOSIS SOLUTION
The IBM PS/2 uses a different format than other computers. IBM PS/2 disk format will not work in an AT type computer. Format disk in the AT type computer insert disk into the IBM PS/2 and copy the files you wish.


After install an expansion card (network card, tape drive card, etc.) the system no longer works properly.
PROBABLE CAUSE DIAGNOSIS SOLUTION
No power to monitor. All or part of the system may be inoperable. The new card may work but a mouse or COM port may not work. Change the interrupt or RAM address on the new expansion card. See the documentation that came with the new card in order to change pin settings. many expansion devices come with proprietary software that will assist you in doing this.


Screen message says "Invalid Configuration" or "CMOS Failure."
PROBABLE CAUSE DIAGNOSIS SOLUTION
Incorrect information entered into the configuration (setup) program. Check the configuration program. Replace any incorrect information. Review system's equipment. Make sure correct information is in setup.


Screen is blank.
PROBABLE CAUSE DIAGNOSIS SOLUTION
No power to monitor. Power connectors may be loose or not plugged in. Check the power connectors to monitor and to system. Make sure monitor is connected to display card, change I/O address on network card if applicable.
Monitor not connected to computer. See instructions above.
Network card I/O address conflict. See instructions above.


System does not boot from hard disk drive, can be booted from floppy disk drive.
PROBABLE CAUSE DIAGNOSIS SOLUTION
Connector between hard drive and system board unplugged. When attempting to run the FDISK utility described in the HARD DISK section of the manual you get a message, INVALID DRIVE SPECIFICATION. Check cable running form disk to disk controller on the board. Make sure both ends are securely plugged in; check the drive type in the Standard CMOS Setup (in your


Problem
PROBABLE CAUSE DIAGNOSIS SOLUTION
Memory problem, display card jumpers not set correctly. Reboot computer. Re-install memory, make sure that all memory modules are installed in correct sockets. Check jumper and switch settings on display card. See display card section for information of settings.
Computer virus. Use anti-virus programs (McAfee/PC-cillin, E-port, etc) to detect and clean viruses.


Screen goes blank periodically.
PROBABLE CAUSE DIAGNOSIS SOLUTION
Screen saver is enabled. Disable screen saver.


Keyboard failure.
PROBABLE CAUSE DIAGNOSIS SOLUTION
Keyboard is disconnected. Reconnect keyboard. Check keys again, if no improvement, replace keyboard.


No color on screen.
PROBABLE CAUSE DIAGNOSIS SOLUTION
Faulty Monitor. If possible, connect monitor to another system. If no color, replace monitor.
CMOS incorrectly set up. Call technical support.


Floppy drive lights stays on.
PROBABLE CAUSE DIAGNOSIS SOLUTION
Floppy Drive cable not connected correctly. Reconnect floppy cable making sure PIN1 on the Floppy Drive corresponds with PIN1 on floppy cable connector.


Error reading drive A:
PROBABLE CAUSE DIAGNOSIS SOLUTION
Bad floppy disk. Try new floppy disk.
Floppy disk not formatted Format floppy disk(type ENTER)


C: drive failure.
PROBABLE CAUSE DIAGNOSIS SOLUTION
SETUP program does not have correct information. Boot from drive A: using DOS system disk. Input correct information to SETUP program.
Hard Drive cable not connected properly. Check Hard drive cable.


Cannot boot system after installing second hard drive.
PROBABLE CAUSE DIAGNOSIS SOLUTION
Master/Slave jumpers not set correctly. Set master /Slave jumpers correctly.
Hard Drives not compatible / different manufacturers. Run SETUP program and select correct drive types. Call drive manufactures for compatibility with other drives.


Missing operating system on hard drive.
PROBABLE CAUSE DIAGNOSIS SOLUTION
CMOS setup has been changed. Run setup and select correct drive type.


Certain keys do not function.
PROBABLE CAUSE DIAGNOSIS SOLUTION
Keys jammed or defective. Replace keyboard.


Keyboard is locked, no keys function.
PROBABLE CAUSE DIAGNOSIS SOLUTION
Keyboard is locked. Unlock keyboard

Saturday, February 25, 2012

Upgrading and repairing networks

PC Technician's Troubleshooting Pocket Reference

Hardware bible

A+ Guide to Hardware: Managing, Maintaining and Troubleshooting

IT Training

Cisco CCENT ICND1 640-822 Jeremy Cioara 31
Microsoft Windows Server 2008 Active Directory 70-640 James Conrad 35
Cisco CCNA ICND2 640-816 Jeremy Cioara 32
Microsoft Windows 7 Config 70-680 James Conrad 26
VMware Virtualization VCP vSphere 5 Greg Shields 20
Cisco CCNP ROUTE 642-902 Jeremy Cioara 28
CompTIA Network+ N10-004, JK0-016 Michael Shannon 30
CompTIA A+ 220-701, 220-702 James Conrad 46
Cisco VoIP CCNA Voice ICOMM 640-461 Jeremy Cioara 33
LPI Linux LPIC-1 101 Shawn Powers 24
Microsoft Exchange Server 2010 Config 70-662 Greg Shields 20
Cisco CCNP SWITCH 642-813 Jeremy Cioara 24
ITIL Foundation Michael Shannon 20
Microsoft Windows Server 2008 Network Infrastructure 70-642 James Conrad 35
Microsoft Database SQL Server 2008 Implementation 70-432 Timothy Warner 23
Cisco CCNA Labs: Cisco for the Real World Jeremy Cioara 23
CompTIA Security+ SY0-201 with SY0-301, JK0-018 updates Michael Shannon 26
Microsoft SharePoint 2010 Config 70-667 Timothy Warner 20
EC Council Certified Ethical Hacker v7.0 James Conrad 21
Cisco CCNA Security IINS 640-553 Jeremy Cioara 20
Cisco CCNP Security (formerly known as CCSP) FIREWALL 642-617 Michael Shannon 20
Microsoft Desktop Support PRO Windows 7 Enterprise Technician 70-685 Timothy Warner 19
VMware Virtualization VCP vSphere 4 Greg Shields 20
Citrix Virtualization CCA XenApp 6 A18 Greg Shields 20
(ISC)2 Security CISSP Michael Shannon 30
PMI Project Management Professional (PMP) (CAPM) (U2) Steve Caseley 31
Microsoft Scripting Windows PowerShell Don Jones 25
Microsoft PRO Windows Server 2008 70-646 James Conrad 30
Microsoft System Center SCCM 2007 Configuring 70-401 Greg Shields 20
Microsoft Windows Server 2008 Applications Infrastructure 70-643 James Conrad 28
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Oracle Database 11g DBA 1 1Z0-052 Timothy Warner 20
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Citrix Virtualization CCA XenDesktop 5 A19 Greg Shields 20
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Web Development Administering Internet Information Services 7.0 and 7.5 IIS Don Jones 18
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Java Programming For Developers Robert Barr 25
Microsoft Windows Server 2003 Active Directory Infrastructure Implementation 70-294 James Conrad 17
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Microsoft Automating Windows Server 2008 Admin Don Jones 15
Microsoft Visual Basic 6.0 Fundamentals Garth Schulte 14
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Microsoft Windows Server 2003 Network Infrastructure Maintain 70-293 James Conrad 27
Microsoft MCDST Troubleshooting XP 70-271 Todd Logan 16
Microsoft Small Business Server 70-282 James Conrad 31
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Microsoft SharePoint Services 3.0 Configure 70-631 Timothy Warner 24
Microsoft Windows Server 2003 Active Directory Infrastructure Design 70-297 James Conrad 17
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Microsoft Programming .NET XML Garth Schulte 14
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Microsoft Programming VB.NET Introduction Garth Schulte 17
Microsoft Security ISA Server 2004 70-350 Jeremy Cioara 16
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Microsoft SQL 2000 Fundamentals, Implementation, and Design 70-229 Jeff Abbott 20
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CIW Web Development Perl Specialist 1D0-437 Michael Shannon 15
Microsoft Database PRO SQL Server 2005 Administration 70-444 Julie Johnson 15
Microsoft Programming .NET App Development Foundation 70-536 Garth Schulte 20
Microsoft Programming .NET 2 Web App Development 70-528 Garth Schulte 20
Microsoft Office Project 2003 Steve Caseley 20
Microsoft PRO Exchange Server 2007 Design 70-237 J. Bruzzese 21
Microsoft Programming VB.NET 70-310 Robert Barr 13
MySQL Database 5.0 Administrator 2 006-002 Timothy Warner 20
CWNP CWSP Michael Shannon 22
Microsoft MSCE 2003 Upgrade 70-296 James Conrad 24
Microsoft Programming Web Apps with VB.NET 70-305 Garth Schulte 11
Microsoft Programming .NET 2 Windows App Development 70-526 Garth Schulte 20
Microsoft PRO Exchange Server 2007 Deploy 70-238 J. Bruzzese 21
Microsoft Database PRO SQL Server 2005 Design 70-443 Julie Johnson 15
Microsoft Programming .NET Web App Design 70-547 Garth Schulte 20
Cisco CCNP Security (formerly known as CCSP) - Exam-Pack 642-504: SNRS (update) Michael Shannon 6
CWNP Wireless# Certification Series Michael Shannon 17
VMware 3.5 VCP (update) Greg Shields 4
CWNP Wireless CWNE Wireless Network Expert PW0-300 Michael Shannon 19
Microsoft MCDST Troubleshooting Apps 70-272 Todd Logan 18
Microsoft MCAD Visual Studio .NET 70-306 Robert Barr 14
Microsoft Windows Server 2003 Network Security 70-298 James Conrad 17
Microsoft Windows Essential Business Server Config 70-654 Don Jones 20
Microsoft Programming Visual Basic 6.0 Desk Top Applications Garth Schulte 15
Microsoft Desktop Support Windows Vista Deploy 70-624 Rhonda Layfield 14
Microsoft Exchange Server 2003 Design 70-285 Michael Shannon 17
Microsoft Windows Server 2003 Network Security 70-299 Todd Logan 18
Microsoft Desktop Support PRO Windows Vista Consumer Support 70-623 James Conrad 19
Microsoft Windows Vista OS First Look James Conrad 11
Microsoft SMS 2003 70-089 Greg Shields 15
Microsoft Windows 2000 Professional 70-210 Dan Charbonneau 14
Microsoft Desktop Support PRO Windows Vista Enterprise 70-622 James Conrad 24
Microsoft MCSA 2003 Upgrade 70-292 James Conrad 19
Microsoft Programming Visual Basic 6.0 Distributed Applications Garth Schulte 14
Microsoft Programming Analyzing MCSD Requirements 70-300 Robert Barr 12
Microsoft Messenging Exchange 2000 Administration 70-224 Michael Shannon 20
Microsoft Windows 2000 Directory Services 70-217 Dan Charbonneau 14
Microsoft Windows Vista Configuring 70-620 James Conrad 24
Microsoft ISA Server 2000 Enterprise Edition 70-227 Jeremy Cioara 15
Microsoft Windows 2000 Server 70-215 Dan Charbonneau 17
Citrix Presentation Server 4 CCA Certification Series with 4.5 Updates Greg Shields 18
Microsoft Windows 2000 Directory Services Design 70-219 Dan Charbonneau 10
Microsoft Windows 2000 Network Infrastructure 70-216 Dan Charbonneau 14
Microsoft Messenging Exchange 2000 Administration 70-221 Dan Charbonneau 12
Microsoft Windows 2000 Security 70-214 Todd Logan 13
Microsoft Managing Windows 2000 70-218 Todd Logan 13
Microsoft Windows 2000 Security Design 70-220 Dan Charbonneau 12
Microsoft PRO WindowsVista Upgrade 70-621 Timothy Warner 17